Delivery & Returns

We're sure that you'll be really pleased with your purchase but if for some reason you're unhappy with your item(s) then please contact us.

If you find your order is damaged or faulty it can be returned to us within 7 working days of the delivery date and we will refund the cost of your item in full.

All you need to do is contact us by phone or email

When you send your email please provide the following information:

  • Your e-mail address
  • Your order number
  • A brief description of the problem

If you prefer, you can call us to arrange a return. 01775 718348

Just package up your item(s) securely and include a note of your name, address inside the parcel. Then return it to us at the following address:

FancyThat
Cradge Bank
Spalding
Lincolnshire
PE11 3AB

Please make sure you've included all your items and their contents in your return parcel as we can't refund returns with missing items, without original packaging or products that are not resalable.

Please note: If item(s) returned to us have evidently been worn, or if costume packaging has been heavily damaged and the item cannot be restocked for sale we will not be able to process your refund, and the item will be returned to you. Please take care when opening costume packaging.

We also advise that you take out enough postal insurance to cover the value of the contents, otherwise it may not reach us.

We'll aim to process your return request within a week of receiving your product.

Within 30 days of us receiving your item you should receive your refund via the same method that was used to make your purchase.

Can I return any type of product?

There are some products that must not be worn or used when you return them to us.

Please return them to us in their unopened and original packaging. Have a look at the list below for details of these products.

  • Underwear
  • Socks and stockings
  • Eye lashes
  • Wigs, beards, facial hair or any type of artificial hair
  • Prosthetics, fangs or any other fake teeth
  • Cosmetics

If you have questions then please contact us.